FAQS

At Orion Motors we pride ourselves on our down to earth, friendly approach. That’s why there’s no such thing as a silly question, and we’ll always be happy to provide you with a clear, honest and straightforward answer to anything you want to ask us. With that in mind, we’ve put together a list of some of the most frequently asked questions we receive here in our Macclesfield vehicle repair centre. You can check them out below, and if there’s anything else you need to know please don’t hesitate to ask!

What is an air conditioning regas?

An air con regas involves the removal of your old air conditioning gas and replacing it with a new supply, so it can run cold and fresh again. This is very important in terms of vehicle efficiency and hygiene, and our team of experts here in Macclesfield will get your air conditioning system back to showroom standard in no time.

Why would a windscreen need re-calibrating?

Advanced Driver Assistance Systems (ADAS) include a variety of different types of technology that work together to improve the driver experience. Very often, these tools are built into the car’s windscreen, which means that if the glass is damaged and/or replaced they will no longer work properly. A recalibration is essential after any damage to the windscreen in an ADAS vehicle, and here at Orion Motors we are proud to be among Macclesfield’s most trusted calibration experts.

Do you fix scratches and scuffs?

As Macclesfield’s first choice for vehicle repair, we offer a comprehensive range of services. Scratches and scuffs are included in our vehicle repair services, but we are also trusted by our big name partners to work on bigger jobs too.

How much does it cost?

This depends on the make and model of the car and the size of the repair job we are undertaking, but as Macclesfield’s first choice for vehicle repair you can trust us to provide you with a fair quote upfront and competitive, honest pricing.

Do you undertake insurance work?

Yes, we are approved and accredited to undertake insurance work and this is one of the most regularly requested jobs in our Macclesfield vehicle repair shop.

How do you ensure you get the right colour?

We have spent many years restoring vehicles to their showroom looks, so we can match pretty much any colour. We use state of the art technology to mix the perfect tone and shade of paint according to our extensive database, which includes all the makes and models of vehicles registered over the past 20 years.

Do you offer a guarantee?

Yes, we pride ourselves on our experience and outstanding commitment to customer service, so any work undertaken in our Macclesfield vehicle repair shop will be covered by a guarantee for your total peace of mind.

Will all the damage I have identified be carried out on an insurance job?

We are only approved to undertake the work specified by your insurance company, as they are the ones paying for the repairs. If there is anything else you feel should be covered this should be taken up direct with your insurance company.

Will you investigate any other issues when you are carrying out the repair of my vehicle?

Yes. As specialists in vehicle repairs it is our priority to ensure that every vehicle that leaves our Macclesfield repair shop does so in a roadworthy condition, so we always check the car throughout while it is with us.

Do you offer a vehicle repair service for car dealers and showrooms?

Yes. As well as working with individual customers we have built many lasting relationships with car dealers in Macclesfield and throughout Cheshire. Please feel free to contact us to discuss an ongoing contract for vehicle repairs for your fleet.

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Excellent jobs for both my classic Porsche 944 and my Diamond cut Aston Martin DBS wheels which look like new now. Very pleased and we’ll priced.

Simon Spurrel – Google

Chris is quite clearly a very driven, passionate businessman and it’s evident his customers are number 1 on his list of priorities! I came in to have my mercedes alloy wheels powder coated. Chris couldn’t help me enough. I came today to see the finished result… absolutely phenomenal. Can’t thank you enough. Highly recommended! Thank you once again.

Jake Brown – Google

Before returning my lease car I decided to get my wheels repaired by Chris and the team at Orion. I couldn’t have picked a better company to do this. The service from beginning to end was first rate and the price was reasonable too. My wheels looked amazing and the car was returned to Ford without any issue. Superb service. Highly recommended!

Graham Robinson – Google

Repairs to my car look great. Chris was very friendly and the quality of work was excellent. Chris sorted the claim out and was very flexible with when I could drop the car off and kept me up to date with everything. I would 100% recommend.

Jack Cannon – Google

Absolutely fantastic service from Chris and team. Really helpful advice on repairing my car bumper via insurance claim and did an amazing job in a short space of time. Will definitely recommend.

Anne Marriott – Google

Chris was a star for helping me out of a sticky situation . With damages under my bonnet. His garage has the highest standards and he has excellent people / customer skills. 100% recommend this garage . I wish him well for his future business.

Elaine Galley – Google

Just had alloy wheel repaired on our Lexus, if I did not know which wheel it was I would not be able to tell. Excellent work done on time for a fair price by very knowledgeable people. Will definitely keep their number for any more work that I may need.

Dinah Francis – Google

I had 4 wheels refurbished, including one with severe edge damage. There was a great choice of colour/finish options. An excellent job with first class service. I’m already recommending to friends & family.

Colin Wilkinson – Google

Needed a repair carrying out on insurance and the guys here did an excellent job. They even caught a repair that I hadn’t noticed and turnaround time was really quick!

Mike Smith – Google

Just had the scuff repaired on my diamond cut alloy wheel, excellent workmanship and service.
Would highly recommend them to anyone wanting a first class job.